Problem:

Using Exclaimer Signature Manager Office 365 Edition, there may be times where user details and/or group membership information are changed, but these changes are not reflected in signatures.


Reason:

User data is pulled from Office 365 and/or an On-Premises Active Directory - this process is known as data aggregation. Data aggregation takes place at regular intervals, the frequency of which is defined in SignatureManager Office 365 Edition's advanced settings.


So, if user data is changed, those changes will only be available for rule processing and signature content after the next data aggregation has taken place.


Solution:

Having made changes to user data, you can force data aggregation to happen immediately, using the aggregate now option in Exclaimer Signature Manager Office 365 Edition settings. To find this option:


  1. Open Exclaimer Signature Manager Office 365 Edition to access the Exclaimer console.
  2. Select the Signature Manager Office 365 Edition branch in the console tree. The settings page is displayed:

  3. Setting page in Signatures Manager Office 365 Edition

  4. Select the advanced tab and you will find data aggregation options at the bottom of this page:

  5. Data aggregation settings page.

  6. Click aggregate now to run the data aggregation process, ensuring that all recent changes are made available for signature content.

Signature Manager Office 365 Edition Troubleshooting