Symptoms

You have installed Exclaimer Mail Disclaimers and you are using OfficeMaster Fax software from Ferrari-Electronic. You start to receive error messages from Mail Disclaimers for every fax message received by Ferrari-Electronic OfficeMaster.

Cause

The default configuration of OfficeMaster creates a non-standard email message; specifically the sender email address is in the format <fax-number> instead of a standard email address.

Resolution

Making the following change will resolve this issue:
  1. Open Messaging Server Configuration.
  2. Select System\Component Table from the Quick launch tree.
  3. On the right, select the Exchange connector.
  4. Right-click and select "Properties".
  5. Click Stop.
  6. Under Parameters, add "-alwaysmimefrom".
  7. Click Start.
  8. Click OK.
The configuration should appear as below:


When making this change we strongly advise contacting Ferrari-Electronic support. Their contact information can be found on their website.

This applies to:
  • Auto Responder
  • Image Analyzer
  • Mail Disclaimers
Mail Disclaimers Troubleshooting