SYMPTOMS

Emails may be double disclaimed on servers using the AntiVir system.

RESOLUTION

In order to resolve this issue we need to move the sinks of AntiVir to occur before the Exclaimer ones.
  1. In the installation folder (c:\program files\exclaimer (default))
  2. locate and run SMTPEvent.hta
  3. there are 3 sinks loaded by Avira, please change them to 12000
    • Binding SMTP Transport OnPostCategorize {24214DCC-7036-4C20-8532-112FBF75F3A6}
      Name:GROUP AQ Guard PostCat 3
      SinkClass:GrpAQGuard3.Grabber3
      Enabled: true
      Prop: Priority 24575
    • Binding SMTP Transport OnPreCategorize {FEEA9A0C-0168-42A1-AF9D-574D3B4AEE7F}
      Name:GROUP AQ Guard PreCat 3
      SinkClass:GrpAQGuard3.Grabber3
      Enabled: true
      Prop: Priority 24575
    • Binding SMTP Transport OnSubmission {8E01E3AC-6E68-4895-BDD0-D5F67C25BF37}
      Name:GROUP AQ Guard OTS 3
      SinkClass:GrpAQGuard3.Grabber3
      Enabled: true
      Prop: Priority 24575
  4. perform and IISRESET to re-initialise the sink

APPLIES TO

All versions of Exclaimer Mail Utilities