Cause

You are unable to install Microsoft PowerShell and/or Microsoft Exchange Management Tools on the computer running Exclaimer Mail Archiver to automatically create a Journal mailbox. You need to manually create a Journal mailbox.

Resolution

Create a Journal mailbox and set it as the Journal recipient.
Note: You will need to follow the instructions given below on a Microsoft Exchange server in your organization.

Create a Journal mailbox

Using the Exchange Management Console
  1. Open Microsoft Exchange Management Console
  2. Expand "Microsoft Exchange\Microsoft Exchange On-Premises\Recipient Configuration":
  3. Right-click the "Mailbox" node and choose "New Mailbox..."
  4. Follow through the "New Mailbox" wizard.
    Note: We would advise using the username "Journal".
  5. Optional: Hide the mailbox from your Global Address List (GAL):
    • From the Actions menu on the far right, choose Refresh
    • Locate the "Journal" mailbox from the list of mailboxes
    • Right-click the mailbox item and choose "Properties"
    • Check the "Hide from Exchange address lists" checkbox
    • Choose OK

Using the Exchange Management Shell
Note: These steps assume your mailbox is to be called 'Journal'.
  1. Open Microsoft Exchange Management Shell
  2. Enter the command: New-Mailbox -Name 'Journal' -UserPrincipalName 'Journal@' -ResetPasswordOnNextLogon $false
  3. Optional: Hide the mailbox from your Global Address List (GAL): Enter the command: Set-Mailbox -HiddenFromAddressListsEnabled $true -Identity 'Journal@'

Setup the Journal mailbox as a Journal recipient

Using the Exchange Management Console
  1. Open Microsoft Exchange Management Console
  2. Expand "Microsoft Exchange\Microsoft Exchange On-Premises\Organization Configuration\Hub Transport":
  3. From the "Actions" pane select "New Journal Rule...":
  4. The "New Journal Rule" wizard appears
  5. Enter a descriptive rule name
  6. Choose "Browse" and select the mailbox you created above:
  7. Leave the "Scope" as "Global - all messages":
  8. Choose "New" to create the rule. Note: Messages will be journaled to this account immediately.
You can now use this Journal account with Exclaimer Mail Archiver.

Using the Exchange Management Shell
Note: These steps assume your mailbox is called 'Journal'.
  1. Open Microsoft Exchange Management Shell
  2. Enter the command: New-JournalRule -Name 'Exclaimer Mail Archiver Journaling Rule' -JournalEmailAddress 'Journal@' -Scope 'Global' -Enabled $true
How To Mail Archiver