AbstractNot all users have the same information present in their AD account, for example not all users will have a mobile number. This article explains how to use the same template for all users without resulting in unnecessary field prefixes.
DetailsIf you have users who do not have a certain field, you can avoid having the prefix for this field (for example "Mobile:" or "m:" for a mobile phone number) displayed by using the 'Hide if blank' feature.
- To do this, do not type the prefix into the edit panel directly, instead, only insert the field as required
- Then, select the field and view its properties.
- Within the properties for the field, you will see that either a Prefix, a Suffix or both can be added to the field.
- The next step is then to set the Hide if blank property to true.
- Now, if the field is blank in the AD, the prefix and suffix will not appear on the received mail
AdditionalIf you wish to remove additional line breaks if a field is blank, simply include the line break in either the prefix or suffix property.
The exception to this is HTML, which ignores whitespace. To insert a line break into a field then you will need to set the 'Interpret markup' property to true as well and use the HTML code for a line break, which is <BR>.
For Signature Manager you can view Removing the suffix or prefix for a blank AD field in Signature Manager
Customer support service by UserEcho